Please plan ahead and allow at least 72 hours for refills to be made. Be prepared by having the following information for the drug you need refilled: In order to have your prescription refill made in the most efficient manner, CSIMP strongly recommends that you call your pharmacy and ask them to fax a refill request to our office (fax: 376-2601).
Remember, we are open on Saturday from 8am-1pm and Sunday from 8am-1pm for urgent care visits! Calls regarding routine medical matters and prescription refills should be handled during regular business hours. A physician is on call to handle urgent calls only. Your physician or the nurse will return your call as time permits.Īfter 7pm Monday-Thursdays, after 6pm on Fridays and on weekends, clinic lines are forwarded to the physician on call. If your call must be handled by a physician or the doctor’s nurse, please leave a detailed message. You can help this process go more smoothly by having on hand a pencil and paper to take notes and also the name, location and telephone number of your pharmacy. Messages are checked frequently and your call will be returned as soon as possible. If you reach their voicemail, please leave a detailed description of your problem or question. Urgent and sick calls are handled by our triage nurses who are trained to help you with information and to answer questions. All patients are welcome, even if you are not an established patient with Cool Springs Internal Medicine & Pediatrics (CSIMP).Įstablished CSIMP Patients With Urgent Needs When you come to the clinic the first available practitioner will see you. Urgent, Non-Emergencies that Can't Wait for An AppointmentĬome to our Walk-In Clinic! Our Walk-In Clinic services are available on a non-appointment basis. However, if you or your child is experiencing a life-threatening situation call 911 immediately. Urgent calls requiring the attention of a physician are returned as soon as possible. If you feel an extended discussion is needed to address a serious yet non-urgent concern, please call in advance. If your regular physician is unavailable on the day you are seeking an appointment you have the option to see another available physician within our practice. To ensure the greatest continuity of your care, our scheduling specialist will make every effort to schedule an appointment with your regular physician. Consultations such as pre-operative evaluations.Return visits for follow-up care on a specific illness or condition.Initial presentation with a specific illness or complaint.Our physicians see patients of all ages by appointment for: Our staff answers and directs your calls as quickly as possible based on the information you provide. To ensure you and your family receive help promptly our telephone operator will ask whether you are calling for an appointment or for advice. You may reach our Cool Springs office at (615) 376-8195 and our Franklin office at (615) 435-3854. If an appointment is not canceled at least 24 hours in advance you will be charged for the appointment. However, when you do not call to cancel an appointment with advance notice, you may be preventing another patient from getting much-needed treatment.Ĭonversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family.
OFFICE VISITS REGISTRATION
New or Established Patient Registration Form.Remember to bring these items with you to EVERY visit:
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